Frequently Asked Questions

March 9, 2023

 

General 
1. What is Flamme?
-  An interactive dating app for couples of all backgrounds and orientations! Think of Flamme as your digital companion or trusty sidekick here to help you and your partner stay and grow in love ❤️‍🔥

 

2. Why should my partner and I use Flamme?
-  Falling in love is the easy part! It’s the staying in love part that’s tough. That’s why we’re dedicated to helping you cultivate a happy and long lasting relationship by providing tools and resources that foster continuous communication, connection, and discovery. 

 

3. What if we break up? 
-  It happens! You can remove your partner in SETTINGS.

 

4. Can I use Flamme if I'm single?
-  Sure thing! You won’t be able to fully access the primary features. However, Flamme’s Advice Articles and AI tools are great to learn more about communication, dating, goal setting, and other awesome topics.

 

5. How will Flamme help my relationship?
-  Excellent question! Our hope is to add value to your relationship in MANY ways, but here are the 3 we focus on most:

a. Discovering Connection: Asking deep, personal questions is one of the best ways to get to know someone. Whether you’ve been together for 1 day or 10,000 days, there’s always something new to be discovered. We help encourage these conversations by providing you with an engaging question to answer everyday.

b. Planning Dates: Decisions, decisions! If you and your partner have ever felt the rising frustration that comes when you’re both hangry but neither of you can decide where to go eat for date night then this feature is meant for you! We help ease the tension by offering a curated selection of date night ideas including movies, events, restaurants, and more. 

c. Cherishing Moments: It’s easy to get caught up in life and forget to stop and appreciate the special moments. The memories feature allows you to reflect on the moments that bring you joy and look back on them whenever you need a reminder. 

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That said, we just provide the tools. You and your partner have to commit to using them to reap the benefits ☺️ 

 

6. How much does it cost to use Flamme?
-  Nothing, it’s Free! In the future, we plan to add a premium model for those who would like additional benefits. But not to worry, we will always do our best to offer you as much value as we can at little to no cost to you. 

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Set Up
1. How do I find the settings options?
-  Just tap the gear icon in the top left hand corner of the homepage.

 

2. How do I link my partner?
-  We will display an “Invite your partner” prompt on top of the Homescreen if you don’t have a partner linked.

 

3. How do I set up my profile?
-  In SETTINGS, you can add/change your profile photo, name, email, number, gender, birthday, and anniversary, 

 

4. How do I upload a photo?
-  You can upload your photo by clicking your profile icon in settings.

 

5. How do I receive notifications?
-  We will prompt you for notifications when you are onboarding for the first time on the app. If you select no then, send us an email at hello@flamme.app and we will sort it out.

Quick Actions
1. What do the heart and puff cloud emojis do?
-  Hearts and Farts! A fun way to interact with your partner, however you see fit. Who doesn’t need a little humor in their day?!

 

2. What is the purpose of the “in the mood” button?
-  Toggle this on when you are “in the mood’’ and it will stay active for 4 hours. We do not inform your partner that you are in the mood unless they also toggle their button on. 😉

 

3. How do I know if my partner has turned on their “in the mood” button?
-  You and your partner will only receive a notification if both of you have the “in the mood” button on at the same time. 

 

4. What if I’m no longer “in the mood”?
-  You can switch the “in the mood” off whenever you’d like! 

 

5. What does the “Feeling” button do?
-  The “Feeling” button allows you to select an emoji that best represents your current mood. This will send a notification to your partner to let them know how you’re feeling. 

 

6. How do I change my feeling?
-  Your feeling will go away in 8 hours. If you want to change it before that, you can click the feeling icon and choose a different feeling. 

Discovery Questions

1. What type of questions will we receive?
-  You’ll receive questions to explore Communication & Conflict, Sex & Intimacy, Family & Home, Work & Money.

 

2. How many questions will we receive?
-  You’ll get one question a day that you and your partner can answer!

 

3. How do I skip a question?
-  Flamme is still in the early stages of development, so we don’t have that option yet but it’s in the works! If this feature is important to you, please let us know by sending an email to hello@flamme.app. We will do our best to prioritize it. 

 

4. When can we see each other’s answers?
-  When both of you answer the question, then you’ll be able to see each other’s answer. If you’re still waiting for a response, feel free to “nudge partner” and we’ll send them a reminder to respond.

 

5. How can I see previous questions my partner and I answered?
-  All your answered questions will be stored in your answers bank located on the navigation bar at the bottom of the screen.

 

6. How do I submit suggestions for Discovery Questions?
-  We’re so excited to hear your ideas! Email us at hello@flamme.app.

 

7. How do I create custom Discovery Questions?
-  Flamme is still in the early stages of development, so we don’t have that option yet but it’s in the works! If this feature is important to you, please let us know by sending an email to hello@flamme.app. We will do our best to prioritize it. 

 

8. How come I can’t reply to my partner’s answer to the Discovery Question?
-  It’s great that you want to continue the conversation! The reason we’ve designed the app this way is to encourage you to discuss offline. Communicating face-to-face can deepen feelings of connection and empathy while sharing your thoughts and opinions. 

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Planning Dates

1. How do I plan a date?
-  First select “Plan a Date” on the Homepage under “Stronger Relationship Tools”. Then choose the date category you’d like to view. Click through the date options and select the green check mark when you’ve found one you’d like to plan. If you know when you’d like to have the date, “pick a date and time”, then send the date invite to your partner. Your partner will receive a date invite notification at the top of their homepage. Once they look at the options, they will be prompted to confirm which date they want to do. Finally, the planned date will appear on both your apps under “Upcoming Dates” on the Homepage.

 

2. I’ve selected a date, now how do I book it?
-  Flamme is still in the early stages of development, so we don’t have that option yet but it’s in the works! If this feature is important to you, please let us know by sending an email to hello@flamme.app. We will do our best to prioritize it. 

 

3. How do I see previous dates I’ve been on with my partner?
-  All your previous dates will be stored in your memories bank located on the navigation bar at the bottom of the screen. 

 

4. How do I know when my partner has confirmed a date?
-  When your partner has confirmed a date you’ve sent, you will be able to see the date in your “Upcoming Dates” section. 

 

5. How do I add the planned date to my calendar?
-  When you click on a date on the “Upcoming Dates” page, you will see an orange button that says “Add to phone calendar”. A popup notification should appear asking for permission to access your phone calendar. 
Right now, the app doesn’t have the ability to add it to a different calendar such as Google Calendar. However, once you add the event to your phone calendar, you can share it with google as well.

 

6. How do we reschedule an upcoming date?
-  Flamme is still in the early stages of development, so we don’t have that option yet but it’s in the works! For now, please cancel the date and schedule a new one from the “Plan a date” option. If this feature is important to you, please let us know by sending an email to hello@flamme.app. We will do our best to prioritize it. 

 

7. How do I submit suggestions for Date Ideas?
-  We’re so excited to hear your ideas! Email us at hello@flamme.app.

 

8. How do I create custom date ideas?
-  Flamme is still in the early stages of development, so we don’t have that option yet but it’s in the works! If this feature is important to you, please let us know by sending an email to hello@flamme.app. We will do our best to prioritize it. 

Bucket List

1. What is “Our Bucket” for?
-  Whenever you or your partner has an idea for a fun date, experience, or goal you’d like to do together, you can add it to your shared Bucket List. Once you’ve completed an item under “To-Do”, cross it off the list and move it to “Done” by clicking the open circle next to the item name. 

 

2. How do I add a new item to our bucket list?
-  Either select “Add to Bucket” on the Homepage under “Stronger Relationship Tools” or select “Bucket” to go to the “Our Bucket” page and click the paper icon in the top right hand corner of the screen to add a new item to your bucket list.

 

3. How do I delete an item from our bucket list?
-  Whoops! The app doesn’t have this ability yet, but it’s on our radar! If this feature is important to you, please let us know by sending an email to hello@flamme.app. We will do our best to prioritize it. 

 

Memories
1. How do I add a new moment to memories?
-  Either select “Track a moment” on the Homepage under “Stronger Relationship Tools” or select “Memories” to go to the “Our Memories” page and click the picture icon in the top right hand corner of the screen to add a new moment to your memories.

 

2. How do I delete a moment in memories?
-  Click on the memory you’d like to delete. At the bottom of the screen in gray, you’ll see an option to “Delete moment”. 

 

3. Can I upload multiple pictures to a moment?
-  Flamme is still in the early stages of development, so we don’t have that option yet but it’s in the works! If this feature is important to you, please let us know by sending an email to hello@flamme.app. We will do our best to prioritize it. 

 

4. How many moments can I add to memories?
-  You can add as many moments as you’d like! 

 

Relationship Advice
1. How can I schedule an appointment with a Relationship Coach from the articles?
-  Flamme is still in the early stages of development, so we don’t have that option yet! However, you can reach out to the coach using the Social Media handle or Website listed in the article. If this feature is important to you, please let us know by sending an email to hello@flamme.app. We will do our best to prioritize it. 

 

2. How does the advice take note of different cultural and personal experiences?
-  We try to consult with coaches and experts from different backgrounds to ensure a diversity in the cultural and personal experiences being displayed. If you have a coach or expert you think would be fit for our platform, please let us know by sending an email to hello@flamme.app. We will get in touch with them!

 

FlammeAI
1. How does FlammeAI work?
-  We built FlammeAI on the Generative Pre-trained Transformer Model from OpenAI with our customized parameters attached. Any question you ask is sent to the model, which responds with its best approximation on the correct answer.

 

2. How does Flamme AI store and use my data? Can you delete my data?
-  FlammeAI does not link the questions with any personal user data and all of the questions are submitted as anonymous. We can delete your particular question on request. If you want to delete your question, please let us know by sending an email to hello@flamme.app.

 

3. How accurate are the Flamme AI’s responses? Can I trust that it’s telling the truth?
-  FlammeAI tries to give you the best response using it’s Ai capabilities. However, it still is a tool for fun and the information provided is for general informational purposes only. 

 

For full disclaimer refer to the disclaimer page.

 

4. Do I need a Flamme Account to use Flamme AI?
-  Nope, ask away!

 

Security & Privacy
1. Does Flamme track my data?
-  To an extent! We track how you're engaging with the app to help us better understand how we can improve your experience. However, any data we do track stays within the company and is kept secure. For more information on how we handle data, please see our Privacy Policy and Terms & Conditions.

 

2. Does Flamme sell my data?
-  No, we strongly believe that privacy and data is yours to keep! For more information on how we handle data, please see our Privacy Policy and Terms & Conditions.

 

3. Does Flamme read our answers to Daily Discovery Questions?
-  Not at all! We strongly believe that keeping those private to you and your partner only supports connection. We do not read your submissions to Daily Questions, Memories, or Bucket List. 

 

4. Does Flamme share our pictures, memories, or entries with anyone else?
-  No, what happens in Flamme, stays in the Flamme!

 

5. How does Flamme store my personal information?        
-  We take the security of your data very seriously and all your data is stored in private secure servers.

 

6. How can I delete my account and all personal information from Flamme?
-  Yes! Email us at  hello@flamme.app with the email ID you used to register the account and the subject “Delete my user account and information”.

 

7. How do I recover my password?
-  It happens! Email us at hello@flamme.app.

 

8. Does Flamme use cookies or other tracking technologies, and how are they used?
-  As part of our commitment to developing the best app for you, Yes! For more information on how we handle tracking, please see our Privacy Policy and Terms & Conditions.

 

9. How do I report a bug or security vulnerability?
-  Oh no! We’re sorry for any issues this may have caused! Email us at hello@flamme.app.

 

Easter Eggs
1. Do Flammers have a funny bone?
-  Flamme is actually spelled Funny-lamme.

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2. How did the telephone propose to his girlfriend?
-  He gave her a ring.

 

3. What did one boat say to the other?
-  Are you up for a little row-mance…

 

4. Why should you never break up with a goalie?
-  Because he is a keeper.

 

5. What do you call two birds in love?
-  Tweet-hearts!

 

Thank you for your continuous support (and for reading those jokes). Let’s keep the flamme alive, together ❤️‍🔥